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Frequent Asked Questions

Yes, you will be charged for the session. You need to follow the guidelines as set out in your package to change the scheduled session.

A student has up to 2 hours before a scheduled lesson in order to cancel or reschedule a session.  

At the end of every session you will receive a report on the child’s session. The student report will also capture attendance for all students.  When the parent or guardian or teacher logs into their portal, they will be able to access a list of tutor reports for each engagement with your dependent child.  Note, this only applies to dependent students.   

You will be charged on an hourly basis. If this keeps on occurring,  the MST will recommend you upgrade to a suitable package.  This will ensure that you get the best hourly rate as the number of hours increase.

The subscription will be reimbursed if the child attends his sessions regularly and interacts with his tutor. If he/she is never punctual and always absent you will be informed. If the child continues to attend and there is no change in his behavior, your subscription will not be reimbursed.

Yes, the sessions will be recorded and stored for up to 1 month. This is will be paid option for parents who will like to observe their children’s progress. Parents or clients will be allowed to review sessions to assure attendance, participation and to evaluate the effectiveness of the lessons.  

Yes, you can send an email to our customer service department and a replacement will be done within 24 hours.  We also have a strong quality assurance team that occasionally observes the session to ensure our tutors deliver effective tutoring sessions.  We believe in continuous training improvement for our tutors to ensure the best quality lessons. 

Once the tutor has been certified by MST, it means they are properly vetted and have the academic qualifications and experience to tutor your child.  Our tutors are primarily working teachers in their fields who have already vetted by an institution or certificate granting body.  However, MST is primarily concerned with the extra training that may be necessary to ensure the best quality instructors will engage with your child.